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Shipments and returns
- Clients can voluntarily return their purchase within 14 days of receipt of their order.
- In order to request a return, clients should contact us via our web site. Enter YOUR ACCOUNT, access ORDER HISTORY AND DETAILS, select the order you wish to return, explain the reason and click on the CONFIRM RETURN box.
- You will then receive an e-mail confirming the return and the date of collection. The transport agency will pick the item up at the address you have provided.
- Products can only be returned if they are in their original packaging.
- If the product you receive is faulty or different from the one you ordered, we will bear the costs of picking the product up and sending the replacement.
- Shipment costs for the return shall be borne by the client and shall be the same as the shipment cost of the original order. This amount will then be discounted when the client pays for his order.
- If the products are not faulty and the correct product has been sent, once the return has been approved, you will receive the reimbursement in the same way you paid for it (minus shipment costs).
- All returns must be previously approved by the company and handled by our transport agency, otherwise they will not be valid and will be rejected.